/* ---------- support page hero ---------- */
.support-page {
  padding-top: 24px;
  padding-bottom: 48px;
}

.hero.support-hero {
  position: relative;
  overflow: hidden;
  display: grid;
  grid-template-columns: 1.15fr .85fr;
  align-items: center;
  gap: 2rem;
  min-height: auto;
  margin-bottom: 28px;
  padding: clamp(1.2rem, 3vw, 2rem);
  border: 4px solid var(--ink);
  border-radius: var(--r);
  background:
    radial-gradient(60% 50% at 85% 15%, rgba(255,62,165,.45), transparent 70%),
    radial-gradient(50% 60% at 10% 90%, rgba(0,229,255,.30), transparent 70%),
    radial-gradient(45% 45% at 60% 80%, rgba(139,92,246,.22), transparent 70%),
    var(--ink);
  box-shadow: 12px 12px 0 var(--violet);
}

.support-hero .hero-txt {
  position: relative;
  z-index: 1;
}

.support-hero .eyebrow {
  margin-bottom: 1.2rem;
}

.support-hero h1 {
  font-family: 'Unbounded', sans-serif;
  font-weight: 900;
  font-size: clamp(2.6rem, 7vw, 5rem);
  line-height: .98;
  text-transform: uppercase;
  letter-spacing: -.02em;
  color: var(--paper);
  margin: 0;
}

.support-hero h1 .row {
  display: block;
  overflow: hidden;
  padding-bottom: .06em;
}

.support-hero h1 .fill {
  color: var(--lime);
  text-shadow: .04em .04em 0 var(--pink);
}

.support-hero h1 .stroke {
  color: transparent;
  -webkit-text-stroke: 3px var(--paper);
}

.support-hero .lead {
  margin: 1.2rem 0 1.6rem;
  max-width: 48ch;
  font-size: clamp(1rem, 1.5vw, 1.2rem);
  font-weight: 600;
  line-height: 1.55;
  color: rgba(255, 253, 245, .85);
}

.support-hero .lead b {
  color: var(--lime);
}

.support-hero .hero-vis {
  justify-self: center;
}

.support-hero .polaroid {
  width: min(340px, 70vw);
  transform: rotate(-2deg);
}

.support-hero .sticker.new {
  top: -6%;
  right: -14%;
  width: 92px;
  height: 92px;
  font-size: .9rem;
}

.support-hero .sticker.note {
  bottom: -4%;
  left: -12%;
  font-size: .85rem;
}

.support-hero .star {
  width: 64px;
  top: 4%;
  left: -8%;
}

/* ---------- support panels ---------- */
.support-panel {
  border: 4px solid var(--ink);
  border-radius: var(--r);
  padding: 1.4rem;
  background: #ffffff;
  color: var(--ink);
  box-shadow: 8px 8px 0 var(--ink);
  margin-bottom: 18px;
}

.support-panel .title {
  font-family: 'Unbounded', sans-serif;
  font-weight: 900;
  text-transform: uppercase;
  margin: 0 0 1.2rem;
}

.support-form {
  display: grid;
  gap: 14px;
}

.support-form .textarea {
  min-height: 140px;
  border: 3px solid var(--ink);
  background: var(--paper);
  color: var(--ink);
  resize: vertical;
}

.support-form .textarea:focus {
  border-color: var(--violet);
  box-shadow: 0 0 0 3px rgba(139, 92, 246, .25);
}

.support-form .btn {
  justify-self: start;
  box-shadow: 5px 5px 0 var(--ink);
}

.status-line {
  min-height: 24px;
  margin-top: 4px;
}

.tickets-list {
  display: grid;
  gap: 12px;
  margin-top: 16px;
}

.ticket-item {
  padding: 14px;
  border-radius: 18px;
  background: var(--paper-2);
  border: 3px solid var(--ink);
  transition: transform .2s var(--ease), box-shadow .2s var(--ease);
}

.ticket-item:hover {
  transform: translateY(-2px);
  box-shadow: 5px 5px 0 var(--ink);
}

.ticket-item b {
  font-family: 'Unbounded', sans-serif;
  font-weight: 700;
  color: var(--ink);
}

.ticket-item .small {
  color: #3d3d46;
  font-weight: 600;
}

.info-section {
  border: 4px solid var(--ink);
  border-radius: var(--r);
  padding: 1.4rem;
  background: #ffffff;
  color: var(--ink);
  box-shadow: 8px 8px 0 var(--ink);
}

.info-section .title {
  font-family: 'Unbounded', sans-serif;
  font-weight: 900;
  text-transform: uppercase;
  margin: 0 0 1.2rem;
}

.info-section p {
  color: #3d3d46;
  line-height: 1.6;
  margin-bottom: 1rem;
  font-weight: 600;
}

/* ---------- responsive ---------- */
@media (max-width: 760px) {
  .hero.support-hero {
    grid-template-columns: 1fr;
    gap: 1rem;
    padding: 1rem;
    padding-top: 1.2rem;
  }
  .support-hero h1 {
    font-size: clamp(1.6rem, 9vw, 2.4rem);
    line-height: 1;
    letter-spacing: -.03em;
  }
  .support-hero h1 .stroke {
    -webkit-text-stroke: 2px var(--paper);
  }
  .support-hero .eyebrow {
    font-size: .6rem;
    padding: .4em .8em;
    margin-bottom: .8rem;
    letter-spacing: .08em;
    white-space: normal;
    line-height: 1.3;
    text-align: center;
  }
  .support-hero .lead {
    font-size: .95rem;
    margin: 1rem 0 1.2rem;
  }
  .support-hero .polaroid {
    width: min(170px, 48vw);
    padding: 10px 10px 40px;
    transform: rotate(-1deg);
    margin: 0 auto;
  }
  .support-hero .polaroid .cap {
    font-size: .8rem;
    bottom: 10px;
  }
  .support-hero .sticker.new {
    width: 76px;
    height: 76px;
    font-size: .75rem;
    right: -6%;
    top: -4%;
  }
  .support-hero .sticker.note {
    font-size: .75rem;
    left: -4%;
    bottom: -2%;
  }
  .support-hero .star {
    width: 44px;
    left: -2%;
    top: 2%;
  }
  .support-panel,
  .info-section {
    padding: 1rem;
  }
  .support-form .btn {
    width: 100%;
    justify-self: stretch;
  }
}